Reservation Cancellation and Modification Policy

Eligibility for Refund:

Full refunds are available if canceled at least 25 days before your check-in date

  • Cancellations made within 25 days of check-in will be subject to the hotel’s specific cancellation policy (refund eligibility may vary).
  • Last-minute reservations (bookings made within 30 days of arrival) are non-refundable

Non-Refundable Reservations:

   ✓ 25-day cancellation window for full refunds

   ✓ Flexible policy for late cancellations (hotel discretion)

   ✓ Clear non-refundable terms for last-minute bookings.

Early Check-Outs and No-Shows:

EZY BOOKING does not offer any credit for early check-outs or no-shows. If you fail to arrive on the check-in date and have not canceled your reservation, you will be charged the full amount of the reservation

Proof of Reservation:

To complete your refund request, you must provide a receipt or proof of reservation. Please note that all refund requests must go through EZYBOOKING. Do not contact the hotel directly regarding refunds.

Refund Processing:

Once we receive and review your cancellation request, we will notify you via email regarding the approval or rejection of your refund. If approved, a refund will be processed, and a credit will be applied to your credit card or original method of payment within a certain number of days.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you have not received your refund, please follow these steps:

  1. Recheck your bank account.
  2. Contact your credit card company, as it may take time for your refund to post.
  3. Contact your bank, as there may be a processing delay.

If you’ve completed all these steps and still haven’t received your refund, please contact us at [email protected].

If you’ve done all of this and still haven’t received your refund, please contact us at [email protected].

Cancellation and Deposit Refunds:

If you cancel and request a deposit refund without a valid reason, a deduction of up to 8% may apply. This deduction is intended to cover payment processing fees incurred through credit card transactions.